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1.

Internal Dispute Resolution

As part of its on-going commitment to the development of enduring relationships with its clients. Angas Securities Limited has developed this policy for addressing and resolving any complaints that may arise.

Angas Securities Limited provides a Toll Free telephone facility for its retail clients. The Toll Free Number is 1800 827143. This can be availed of by clients who have complaints arising from their dealings with the company.

Any investor complaints are considered in the first instance by the Operations Manager in the case of Western Australian clients and the South Australian Investor Relations Manager in all other States. Where one of those officers is the subject of the dispute then the complaint will be dealt with by the other. Each manager is required to review and discuss the basis of the complaint and seek to resolve the matter as promptly and amicably as possible in formulating the complaint as well as offering any appropriate and reasonable assistance (where required).

Should a complaint not be capable of resolution by the designated manager then a written report will be prepared by that manager for consideration by the Managing Director and the client. The company will request the client to provide a written response within seven days or longer if requested by the client. The Managing Director will then invite the client to meet with him to attempt to resolve the dispute. In all respects, Angas Securities Limited will strive to provide procedural and substantive fairness in dealing with complaints from retail clients.

Following the intervention of the Managing Director and the meeting with the client the company will within twenty-one days write a letter to the client. If the response to the complaint is not capable of being presented within that time then a holding response will be given to the client including an indication of when a final response is expected to be ready. If the complaint is resolved then the letter will set out the terms of the resolution. Otherwise, the Managing Director will set out his reasons for refusing the client's complaint. Also, the letter will set out the avenues for External Dispute Resolution

2.

External Dispute Resolution - Financial Ombudsman Service

A client may refer an unresolved complaint to the Financial Ombudsman Service ("FOS"). Angas Securities Limited is a member of FOS – Membership No. 11471.  For further details go to www.fos.org.au

The role and procedures of FOS are set out in its Terms of Reference which are not replicated in this policy document. In summary, FOS deals with client complaints by:-

The service is free to clients of Angas Securities Limited. FOS seeks to deal with each complaint on its merits and does what is fair in all the circumstances having regard to applicable legal principles, good industry practice and codes of conduct. Complaints are dealt with in an efficient, accessible and timely way. FOS endeavours to keep Angas Securities Limited and its clients informed of progress and encourages the voluntary resolution of complaints.

3.

Remedies

Angas Securities Limited will provide clients with remedies which are as fair and appropriately crafted to the circumstances as possible. In determining what remedy may be appropriate, Angas Securities Limited will have regard to the terms of the Prospectus, relevant legal and equitable principles, industry best practice and concepts of fairness.

For further information please email us at contact@angassecurities.com